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We strive to provide you with high-quality products and excellent customer service. To ensure a smooth shopping experience, we have outlined our shipping and return policy below:
1. Shipping Locations: We currently offer shipping in USA and other countries across the world
2. Delivery Time: We aim to process and ship orders within 1-3 business days after order confirmation, excluding weekends and holidays.
3. Shipping Methods: We utilize reliable shipping carriers to deliver your package safely and efficiently. The specific carrier and shipping method will be determined based on your location and the nature of the products ordered.
4. Shipping Costs: Shipping charges will be calculated at the time of checkout. The cost may vary based on your shipping address, the weight of the package, and the chosen shipping method.
5. Tracking Information: Once your order is shipped, we will provide you with a tracking number. You can use this number to track the delivery status of your package.
1. Product Eligibility: Due to the nature of our products, we cannot accept returns on drugs once they have left our facility, as it may compromise their safety and efficacy. Therefore, we encourage you to carefully review your order before finalizing it.
2. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer service team within [specify timeframe, e.g., 48 hours] of receiving the shipment. We may require you to provide supporting evidence such as photographs or a detailed description of the issue.
3. Incorrect Item Shipped: If you receive an incorrect item in your order, please notify us within [specify timeframe, e.g., 48 hours] of receiving the shipment. We will arrange for the correct item to be shipped to you, and we may provide a prepaid return label for the return of the incorrect item.
4. Refunds and Replacements: Refunds or replacements will be issued at our discretion, depending on the specific circumstances. If a refund is approved, it will be issued using the original payment method, and the amount refunded will exclude any shipping charges.
5. Contact Us: If you have any questions or concerns regarding your order or our return policy, please contact our customer service team. We are here to assist you and provide further guidance.
Please note that our shipping and return policy may be subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.
By placing an order with our medical company, you acknowledge and agree to comply with the terms and conditions outlined in this shipping and return policy.
Thank you for your understanding and cooperation. We appreciate your business!